FAQ – Thalya Swimwear
1. What sizes do you offer?
We currently offer sizes S to L (check each product page for size details). If you’re between sizes, we recommend sizing up for a more comfortable fit.
2. How do I know my size?
You can find our Size Guide on each product page. If you’re still unsure, feel free to email us at thalya@ thalyaswimwear.com with your measurements and we’ll be happy to help.
3. Do you ship internationally?
Yes. Brazil and United States.
4. How long does shipping take?
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U.S. Orders: 5–8 business days.
5. What is your return policy?
Swimwear can only be returned if unworn, unwashed, with original tags and hygienic liners intact. Returns must be requested within 14 days of delivery. Final Sale items cannot be returned.
6. How do I start a return?
Email us at thalyaswimwear@gmail.com with your order number and the item(s) you’d like to return. We’ll guide you through the process.
7. Do you offer refunds or store credit?
We offer refunds to the original payment method once the returned item is inspected. Store credit is also available if preferred.
8. Are shipping costs refundable?
No, shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
9. Do your bikinis have padding?
No. Our styles are designed unlined for a more natural fit. Check the description of each bikini for details.
10. How do I care for my bikini?
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Hand wash cold with mild soap.
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Do not bleach or tumble dry.
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Dry flat in shade.
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Avoid rough surfaces, oils, or high chlorine exposure to preserve fabric.
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Do not machine wash, tumble dry, or wring.
11. Can I exchange an item?
At the moment we don’t offer direct exchanges. If you’d like a different size or color, please return your item for a refund and place a new order.
12. Do you collaborate with influencers?
Yes! We love partnering with creators. Please reach out to thalyaswimwear@gmail.com with your media kit or Instagram profile.
13. Where is Thalya Swimwear based?
We are proudly based in Chicago, inspired by the Brazilian summer lifestyle.
14. What makes Thalya Swimwear unique?
What makes Thalya unique is the way it embraces people. Inspired by the Brazilian and Latin American spirit of warmth and connection, our swimwear is thoughtfully designed to balance comfort, style, and practicality. Created by women who see beauty in all bodies, Thalya is about feeling confident, included, and seen.